#WeAreWānaka Ambassador Training

“If you think the scenery and landscapes are amazing, wait ‘til you meet the people!”

Lake Wānaka Tourism, in partnership with Queenstown Resort College and Ignite Wānaka are rolling out a new training programme for frontline staff, and those welcoming visitors, across all sectors in Wānaka.

The #WeAreWānaka Ambassador training will be a free two-hour course delivered by the Queenstown Resort College and fully subsidised by Lake Wānaka Tourism Strategic Tourism Assets Protection Programme funding.

The course has been designed for people that work in frontline hospitality, retail and tourism but anyone that has interaction with visitors, from any industry, is welcome.

The course is designed to build pride of place in Wānaka, hone customer service skills and prepare and polish our welcome, at a time when Wānaka is quiet.

The course will cover:

  • Understanding visitor expectations and how we can meet them.
  • The art of Kia Ora/hello.
  • Learning about domestic visitors and dealing with New Zealand customers.
  • Understanding Australian visitor expectations.
  • Knowing and understanding the stories of Wānaka and being able to share them.
  • Being proud of why we choose to live here and what we love about Wānaka.
  • How Wānaka came to be as it is today.
  • Celebrating our pioneering spirit and resilience and sharing our adventurous spirit with our visitors.
  • Understanding that our people are our product and what draws people here.
In association with:

The welcome from frontline staff is so important to a visitor’s experience and to destination reputation. As New Zealand’s premier visitor destination its vital we continue to invest in creating a warm welcome for our guests and continuing the proud legacy of the pioneering spirit that has been built over the years in Wānaka.

#WeAreWānaka Ambassador Training

To book your place:

To book online you can use our Book Now buttons on this page.
Alternatively, call QRC on 03 409 0500 or email [email protected]

Places will be confirmed based on space available on the scheduled course date. If course is already booked up we will suggest an alternative date for you.

To request an ‘in-house’ Ambassador for your business please email [email protected]

To experience Queenstown Ambassador please email as above, or use our Book Now buttons.


#WeAreWānaka Ambassador Training

Monday 14th June – 2 sessions:
9am – 11am and
2pm – 4pm

Tues 22nd June – 2 sessions:
9am – 11am and
2pm – 4pm


Edgewater Resort
54 Sargood Drive