Customer Service Training for our Kiwi Market

“If you think the scenery and landscapes are amazing, wait ‘til you meet the people!”

These are ONLINE courses.

Destination Queenstown, in partnership with Queenstown Resort College and Lake Wānaka Tourism are rolling out a new training programme for frontline staff, and those welcoming visitors, across all sectors in Queenstown and Wānaka.

The “Customer Service Training for our Kiwi Market” training is a free 1.5-hour course delivered by the Queenstown Resort College and fully subsidised by Destination Queenstown and Lake Wanaka Tourism.

The course has been designed for people that work in frontline hospitality, retail and tourism but anyone that has interaction with visitors, from any industry, is welcome.

The course is designed to build pride of place in Queenstown and Wānaka, hone customer service skills and prepare and polish our welcome, at a time when Queenstown and Wānaka are quiet.

The course will cover:

  • Understanding visitor expectations and how we can meet them.
  • The art of Kia Ora/hello.
  • Learning about domestic visitors and dealing with New Zealand customers.
  • Understanding Australian visitor expectations.
  • Knowing and understanding the stories of Queenstown and Wānaka and being able to share them.
  • Being proud of why we choose to live here and what we love about Queenstown and Wānaka.
  • How Queenstown and Wānaka came to be as they are today.
  • Celebrating our pioneering spirit and resilience and sharing our adventurous spirit with our visitors.
  • Understanding that our people are our product and what draws people here.
In association with:
The welcome from frontline staff is so important to a visitor’s experience and to destination reputation. As New Zealand’s premier visitor destination its vital we continue to invest in creating a warm welcome for our guests and continuing the proud legacy of the pioneering spirit that has been built over the years in Queenstown.

Customer Service Training for our Kiwi Market

To book your place:

To book online you can use our Book Now buttons on this page.
Alternatively, call QRC on 03 409 0500 or email [email protected]

Places will be confirmed based on space available on the scheduled course date. If course is already booked up we will suggest an alternative date for you.

To request an ‘in-house’ Ambassador for your business please email [email protected]


  • 9am Mon 30th August 2021
  • 9am Wed 1st September 2021


ZOOM link will be sent in registration confirmation email.